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On Hold Messages
Companies spend significant portions of their customer service budgets on hiring and training customer service representatives. Unfortunately, they often neglect to pay the same level of attention to the on hold messages which customers will hear before, and sometimes after, reaching those representatives. At Message-On Hold, we believe that companies who aren't investing in improving their on hold messages will see their customer service performance suffer as more and more companies realize the opportunity that on hold messaging offers. Message-On Hold works with companies to understand their business and what they need from on hold messages, and then provides customized, professional on hold audio which reduces hang up rates and increases sales conversions. The time callers spend on hold is often wasted on boring, repetitious messaging or simple elevator music. These tactics are at best dull and at worst annoyances to callers who are focused on achieving resolution of whatever issue led them to call. Message-On Hold recognizes this and replaces typical on hold messages with on hold audio that is specifically designed to provide the information they're looking for quickly and simply, while also informing callers more about a company and the services they offer.
Almost every company at some point has to place customers on hold. While most companies try to avoid it, there are still many opportunities when on hold messages are needed. Studies have shown that when callers are presented with silence while on hold, 90% will hang up within 40 seconds. These customers are dissatisfied and either will call back later or, unfortunately, contact the competition. The quality of those messages while they are placed on hold can be the difference between losing a customer and creating additional revenue. Message-On Hold has found that our on hold messaging can increase the amount of time customers will remain on hold by up to 40%, while also utilizing these opportunities for on hold marketing and advertising to drive revenue increases of up to 20%. With these possible benefits, companies cannot afford to rely on the status quo messaging. Contact Message-On Hold today to see how we can help your company take the first step towards revitalizing your on hold messages.
Testimonials
The folks of Message on Hold are so easy to work with. They are quick, very professional and have fantastic customer service.
I have worked as a lead source with Message on Hold for over 14 years. I have always found my working relationship with the company to be extremely professional. They are very knowledgeable, resourceful and creative with customer solutions. As a lead source, one of the most important criteria is communicating and returning telephone calls. They are excellent at both keeping in touch and making sure I have the information I need in a time frame that meets my customer's needs. Their work is top of the line. They can do different languages, even dialects, and they have excellent talent choices. I am always pleased with the work that is done for my customers. Many of the customers are repeat customers which is a testimonial to the work of Message on Hold. I can highly recommend them.
My associates and I are very satisfied with Message-On Hold's level of expertise and turn around time in getting our orders complete. We are very satisfied with the quality of work.
Over the past few decades of working with Message-On Hold, I am very pleased with their prompt deliveries, quality products, and customer service. In addition, my customers are quite complementary of their company.
The Message-On Hold has always been very professional, thorough and dedicated to what we are trying to accomplish with our on-hold message. The voices used for the message have all been very eloquent, elegant and articulate. People listen to our message and not only pay attention to it. We receive many great comments from our customers on the message, the music and the voices used.
We love the quality of their work and their personalized customer service. We've used their service for many years and I'm sure we'll use them for years to come.
This sounds great. You read it perfectly. Thank you for turning this around so quickly! Message on Hold delivered on deadline! My company recently rebranded, and we needed a very fast turnaround for a new on hold phone script. The team at Message on Hold quickly produced a professional, high-quality recording that we are eager for our customers to hear.